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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Why there is no tracking updated
How long does it take for my order to ship?
What is the production time/shipping time for customized items?
What does “Shipped” mean in the tracking information?
Why doesn’t the tracking update immediately after it shows “Shipped”?
What does “In transit to airport” mean in the tracking information?
Why has my package stayed at “In transit to airport” for a long time?
What does “Arrived at airport for departure” mean in the tracking information?
What does "Arrived at airport, ready for departure" mean in the tracking information?
Why is there no update for a long time after the package has departed?
Does “Departed” mean I will receive my package soon?
What does “Prepared for customs clearance” mean in the tracking information?
Why does my package show “Prepared for customs clearanc” before it arrives in the destination country?
How long does customs clearance take?
Do I need to provide any documents for customs clearance?
Why does it keep showing “Prepared for customs clearance”?
When will my package be delivered after customs clearance?
Why is there no tracking update immediately after customs clearance is completed?
Can I request delivery at a specific time or location?
Why can’t I change my address?
Can I switch to another courier company?
Why hasn’t my package been delivered after being handed over to the courier company?
When will my package be delivered?
What should I do if my package is overdue?
Why hasn’t my package arrived even though the earliest estimated delivery date has passed?
What happens if my package is not delivered before the latest estimated delivery date?
Has the delivery of my package been delayed?
Will I definitely receive my package on the day it is out for delivery?
What do I need to bring to pick up my package?
Where can I pick up my package?
What should I do if I haven’t received a pickup code?
How long can my package be stored? / What happens if I don’t pick it up?
Can I change it to home delivery?
What should I do if I accidentally clicked “Received”?
Why can't I get in touch with the courier?
Why does the tracking number not work?
Where is my order?
How long will the order take to arrive?
Why was my order divided into two or more packages?
Will you deliver to my house or do I need to pick the package?
Why hasn’t my package been delivered after arriving at the destination airport?
How long will it take to be delivered after arriving at the destination airport?
What happens if I’m not at home when the package is delivered?
What should I do if my package shows as delivered, but it was delivered to the wrong address?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
What happens if I am not at home when my package arrives?
Why was my package returned?
What's the reason for my order's delay?
Why do I need a verification code to receive a Paack parcel?
Why can't provide an invoice?
Are there any additional fee?
Delivered but not received